You’ve got questions and we’ve got answers. Find answers to all of the most commonly (and uncommonly) asked questions about your Tough Mudder event here. We recommend that you look through the Frequently Asked Questions before contacting Customer Service as you may be able to find an answer quicker than waiting for a reply.
Frequently Asked Questions
What is Tough Mudder?
Tough Mudder is a community built on teamwork and overcoming obstacles, where stepping outside your comfort zone is the reward. Events featuring world-class obstacles and distance options to suit your comfort. Create unforgettable experiences and are designed to help you accomplish something bigger than yourself.
How Long is the Tough Mudder course?
We have different adventures to choose from featuring all different course lengths and difficulties:
Tough Mudder Kids:
A 1.6km course featuring 8+ Obstacles.
Tough Mudder 5K: 5km course featuring 13+ obstacles
Tough Mudder 10K: 10km course featuring 20+ obstacles
Endurance Series (Coming soon to the Middle East):
Tough Mudder Infinity: A new multi-lap competitive endurance experience.
Tough Mudder 5K and 10K are not races. A Tough Mudder event is a personal challenge with the goal of overcoming obstacles and completing the course. This is why we do not time people on our Tough Mudder Kids, 5K or 10K courses and why we try to avoid using the word “race” when describing our events.
How Much Running is There at Tough Mudder?
That depends on your event: You can choose 5K or 10K depending on the event location. But any all-out sprinting (or jogging…or walking…these events aren’t timed, you can go at your own pace) will be broken up by our world-class obstacles.
Can You Do Tough Mudder Alone? Do I Need Team?
You sure can. Participants can run as individuals and there will be plenty of people on course to help when needed. From the start line experience through the last obstacle you will have many new friends willing to lend you a helping hand where needed.
If you want to run at the same time as your friends and family we will advise that you book together to make sure you are all booked in the same category and time slot.
Have a group of 10 or more people?
From company team building to birthday parties and charity fundraisers, for groups of 10+ there is no better way to be Tougher Together. Our group ticket packages allow you to feel like a VIP.
What Should I Wear to Tough Mudder?
1. A good pair of running shoes (that you’re not too attached to) with good cushioning, traction, and drainage.
2. Form-fitting, light weight, breathable gear (always check the weather and adjust accordingly).
What Should I Bring to Tough Mudder?
WHAT TO BRING
1. A VALID PHOTO ID*
Don’t forget it in your car. (A digital copy on your phone will also be accepted)
2. PARTICIPANT TICKET*
Print it or have it ready on your phone. Registration confirmation will be sent via email or you can log in to trumin.com to access your ticket.
3. CARD and CASH
For food and (more).
4. A FRESH CHANGE OF CLOTHES
To embrace the triumph and glory after conquering your challenge!
5. A HAT AND SUNSCREEN
Safeguarding against the mischievous sun’s antics!
*Items 1 and 2 are necessary to enter the event.
Is There a Minimum Age to Complete Tough Mudder?
Yes, Tough Mudder Kids must be at least 6 years old, Tough Mudder 5K participants must be at least 13 years old, and Tough Mudder 10K participants must be at least 14 years old.
Any participants under the age of 18 taking part in the Tough Mudder Kids, Tough Mudder 5K or Tough Mudder 10K will need to be accompanied on course by a guardian who is 18+ years old.
What Happens on Event Day?
All of that training and preparing for Tough Mudder might leave you wondering what the actual day will be like. If you need any assistance on the day or have any questions just head to the Registration Tent.
CAN I TRANSFER MY REGISTRATION?
Most registrations can be transferred to a different person, transferring your ticket to another event may not always be possible in certain cases. To check if you are eligible for an event transfer, please send an email to email@example.com. For instructions on how to transfer your ticket to someone else, kindly click the link below.
VISIT TRANSFER FAQ’s
Registration and Account FAQ
Dive into our comprehensive FAQ section, tailored to address every aspect of your ticket purchase that align with your situation. Rest assured, our exceptional support team awaits your inquiries with unwavering friendliness, ready to assist you every step of the way.
VISIT TRUMIN SUPPORT FAQ’s
What about Parking and Bag Drop and access ?
Our pricing is all-inclusive, and your event ticket includes parking and bag drop. Please note however, bag drop is only for participants.
WHERE DO I PARK FOR MY EVENT?
There will be directional arrows leading up to the venue, as well as arrows directing you to the allocated parking area. Parking locations and options will vary by event. Please check the Event Info Pack for details on different parking options at your event.
Will There Be Food and Water on and off Course at Tough Mudder?
Rest assured, fellow Mudders, as you venture through each exhilarating course, be replenished by water stations quenching your thirst and refuel with delectable on-course snacks, often graced by the presence of nature’s sweet bounty: fruit!
Immerse yourself in the vibrant atmosphere of our Village area, where an array of food vendors and captivating entertainment await both participants and spectators, ensuring an unforgettable experience for all.
How Do I Get my Photos From the Event?
Anticipate the arrival of an eagerly awaited email during the following week, unveiling a special link that will grant you exclusive access to an exciting collection of captivating event photos.
Complete the form below to get in touch with the TMHQ Customer Service Team.
Please note due the increased volume of emails we have received, a member of the team will get back to you within 5-7 business days regarding your inquiry.